In the book “Powerful Phrases for Dealing with Difficult People” Renee Evenson, lays out a framework to to help individuals navigate challenging interpersonal situations in the workplace. The book addresses the universal issue of having to work with colleagues whose personalities or behaviors can create tension and conflict. Renee Evenson, a communications expert, offers effective strategies for effectively communicating and resolving conflicts with difficult personalities.
The book provides a wealth of resources, including 325 powerful phrases that can be used to address challenging situations, and 30 common personality traits and workplace scenarios. It also emphasizes the importance of nonverbal communication actions that support the words you choose.
In today’s competitive job market, the ability to handle conflict and build harmonious work relationships is a valuable skill. “Powerful Phrases for Dealing with Difficult People” equips readers with the tools they need to manage various personality types and conflict scenarios, ultimately improving their effectiveness in the workplace and increasing their chances of professional success.
