According to a recent poll from Gallup, it was revealed that three out of four Americans hold the belief that artificial intelligence (AI) will lead to a reduction in the overall job market within the next decade. Interestingly, the poll suggests a disparity in views based on age, with younger Americans displaying a more optimistic outlook towards AI compared to their older counterparts, although a majority still harbor skepticism.

Why it matters: Despite the groundbreaking potential of AI, it faces a considerable hurdle of distrust that must be surmounted before gaining widespread approval. Businesses are tasked with demonstrating the responsible and beneficial use of AI in customer interactions and internal operations to bridge this trust gap. Meanwhile, the general populace is likely to exercise caution in embracing AI until they are convincingly won over.

• U.S. adults with a bachelor’s degree are less likely than those without one to say AI will decrease the number of jobs (68% vs. 80%).

• Only 10% of U.S. adults are under the notion that AI does more good than harm. However, many believe that the tool can execute particular tasks as well as, or even better than, humans.

• 79% of Americans polled said that they do not trust businesses to use AI responsibly, with trust remaining low regardless of race/ethnicity, gender or age subgroups.

• Although most Americans are wary about the future of artificial intelligence and its impact on the job market, it’s important to recognize that it’s still greatly misunderstood and that with a little more education, perspectives may begin to shift.

Go Deeper —> Three in Four Americans Believe AI Will Reduce Jobs – Gallup