Salesforce Q1 Results Show Growth in Agentforce, Slack, and AI

Salesforce (NYSE:CRM) reported first-quarter revenue of $11.13 billion, up 13% year over year on a nominal basis and 12% in constant currency. The company also reported cRPO of $33.6 billion, non-GAAP operating margin of 34.8%, GAAP operating margin of 21.1% and operating cash flow of $6.7 billion.

CEO Marc Benioff said Salesforce delivered “record revenue, record deals” and “incredible cash flow,” while noting 98 Q1 deals with more than $1 million in new ACV.

Executives focused on Agentforce, Data 360, Informatica, Headless 360 and Slack. Benioff said Salesforce processed 28.6 trillion tokens, up 152% quarter over quarter, and converted them into 3.8 billion agentic work units.

He called agentic AI “the biggest growth opportunity for our customers, for us at Salesforce, since we brought CRM into the cloud.”

Why It Matters: Salesforce framed agentic AI as a game-changer for service and employee workflows within existing business systems, tying adoption to measurable usage and new access models through developer tools and Slack. Executives also pointed to Salesforce’s own internal use of AI tools as evidence of how the technology can improve productivity and software delivery.

• Agentforce Adoption Is Moving Across Customer Service and Sales: Salesforce said Agentforce ARR is now over $1 billion, with AI and data ARR reaching $3.4 billion when combined with Data 360 and Informatica Cloud. Benioff said Agentforce has handled 4 million inquiries on Salesforce’s own help site and service phone line, while in sales, it has worked 220,000 leads in Q1 and generated $42 million in pipeline.

• Customer Examples Showed AI Agents Tied to Operations: PenFed Credit Union CEO James Schenck said the organization cut its technology partners from about 400 platforms to 12 partners and now runs call center, mobile, web and branch operations on Salesforce. He said PenFed has 76 agents running across operations and HR, adding that “Agent Wingman is going to save me nearly $1.6 million this year.”

• Health Care Use Cases Focused on Access and Workflow Oversight: UCLA Health said it consolidated operations into a single Health Cloud instance, built on Marketing Cloud and Data 360, and launched an Agentforce customer-facing chatbot. Chief of Marketing and Business Services Michael Burke said the tool supports patient navigation by helping users find care-related information more quickly. On the governance side, Director of Enterprise Analytics Pallavi Mynampati said UCLA Health is using existing governance processes to deploy the technology, with a focus on faster staff workflows and quicker patient access to care.

• Headless 360 Expands How Users Reach Salesforce Data and Actions: Benioff said Headless 360 makes Salesforce available through developer interfaces and coding agents, while Chief Marketing Officer Patrick Stokes explained that the model lets customers use Salesforce in Slack, Claude, ChatGPT, or the Salesforce app itself. Executives said the goal is to bring Salesforce into customers’ existing workflows while maintaining compliance and security controls.

• Slack Is Becoming a Major Surface for Agents and Workflow: Benioff said Slack accounted for nearly half of Salesforce’s million-dollar-plus wins in the quarter, up 80% year over year, and noted that Slack agentic work units grew nearly 350% quarter over quarter. He also predicted that more agents than people will use Slack within two years, while Chief Revenue Officer Miguel Milano described Slackbot as a personal assistant with access to business systems, approvals, sharing models, and conversations.

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