Walk us through your CIO path. How did you decide to pursue a career in technology, and how did you progress to your current organization?
I was always interested in Technology – especially in the areas of robotics and automation. I started my career as a programmer and continued to learn emerging technologies and share my experiences with other technology professionals. I also took every opportunity to expand my skill set by working in the areas of business analysis, enterprise architecture, and project/program management. My diverse technical and business experience and passion to provide optimal services have helped my career grow exponentially. I joined my current organization, TruckPro in 2021 as CIO, after 6 years as CIO at another auto parts manufacturer.
As industries change with new technological advancements and digitalization moving to the forefront of all organizations, so does the role of the CIO. It is not enough to just have technical experience anymore. Today, business expertise is also an important part of succeeding as a chief information officer.
Tell us about your company. Speak to the industry, the size of the company, and the services provided to your customers.
TruckPro is one of the nation’s largest independent distributors of heavy-duty truck and trailer parts with over 150 retail locations in 33 states. As CIO, I am leading the company toward a digital business model that prioritizes technology.
It’s exciting for me to work in the auto industry, as its experiencing significant disruption due to technical advancements and customer expectations. Vehicle buyers want maximum access to information, entertainment, and connectivity while driving. Features like autonomous driving, wireless connectivity, multi-display touchscreen controllers, and other advanced technologies are key buying criteria for new customers.
The auto parts buying experience is also shifting from a traditional brick-and-mortar store to an omnichannel. These required automotive companies to change business models to innovate and prioritize technology investments to service customers with differentiated services.
Share a little about your operating model and leadership style.
Information technology departments now require a digital operating model to strengthen technology and business collaboration and operate in synergy for fast-paced value generation. I believe in a flat organizational structure to minimize bureaucratic processes and maximize productivity to encourage innovation.
How do you decompress from your role as a technology executive?
Information technology careers no matter the level are stressful, and I believe it’s the responsibility of the CIO to maintain a work-life balance for the entire team. I have a very supportive spouse, making it easier for me to take on challenging digital transformational roles. I enjoy hiking with my family. We try to visit at least two national parks every year to visit all 63 national parks.
Can you list your top 1-3 books that you would recommend for a technology leader to have on their bookshelf/Kindle?
Your Next Five Moves: Master the Art of Business Strategy, by Partick Bet-David is an excellent read for all leaders. The comparison between chess and organizational strategy to assess and prepare for the future makes the book very interesting.
Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future, by Ashlee Vance. I enjoyed learning about an individual who has disrupted many industries. His hard work, determination, and passion to change the world are inspiring.
Can you share a specific quote that is a source of inspiration for you as a leader?
While preparing for the ITIL Expert certification more than a decade ago I remember reading the following quote:
“You cannot manage what you cannot control.
You cannot control what you cannot measure.
You cannot measure what you cannot define.”
It’s important to clearly understand the goals, have key performance indicators (KPIs) to measure performance, and have strong governance with continuous service improvement culture for effective management and execution.
Please share a recommendation or testimonial on the benefit you see as a member of the CIO Professional Network.
The CIO Professional Network is a collaborative platform for IT Executives to network. The entire group is very engaged and willing to share their experiences to benefit others. I especially enjoy the CIO Exchange and Learning Series.
