Leadership, Technology

Managing Work Requests – Are There Weak Points In Your Fence?

As more priority is given to customer experience, we must remember that rules and policies exist for a reason. These fences we put in place are there to protect the customer as well as our staff. A modern CIO must protect their team by demonstrating the importance of policies and procedures.

Travis McKeone

Contributing CIO

For many years I have used a short clip from the movie Jurassic Park when training IT teams and responding to employees who are weighed down with requests. The clip begins with the trainer explaining how raptors are testing the park’s fence for weaknesses. Once the raptor finds a weak point in the fence it never forgets and will continue to exploit it.

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