Bank of America (NYSE:BAC) reported solid second-quarter results, achieving $26.6 billion in revenue and $7.1 billion in net income, with earnings per share rising 7% year-over-year. The company posted a record $14.8 billion in net interest income (NII), with expectations to reach as high as $15.7 billion by the fourth quarter. Operating expenses fell to $17.2 billion, down $600 million from Q1, contributing to improved operating leverage. The bank returned $7.3 billion to shareholders through buybacks and dividends and maintained a healthy CET1 ratio of 11.5%.

Beyond financial results, Bank of America emphasized continued progress in its multi-year investment in technology.

CEO Brian Moynihan highlighted “the beginnings of AI practices paying off,” citing the bank’s significant strides in artificial intelligence, machine learning, and digital transformation. From digital customer interactions to operational automation, the company showcased how technology is fueling growth, optimizing internal workflows, and enhancing client experiences across consumer, commercial, and wealth management segments.

Why It Matters: For CIOs and technology leaders, Bank of America’s Q2 2025 results underscore how scaled AI implementation and digital transformation can materially enhance business performance. The bank’s emphasis on technology is demonstrably influencing productivity, client engagement, and cost efficiency. With over 1,400 AI patents, 17,000 developers using AI coding tools, and expansive deployment of AI-driven assistants like Erica, Bank of America offers a playbook for leveraging enterprise-wide automation to drive competitive advantage in financial services.

• Enterprise-Wide AI Deployment Is Now a Core Productivity Lever: Bank of America’s use of AI spans customer-facing services, employee productivity tools, and internal operations. CEO Brian Moynihan emphasized that the company has “deep scaling experience in AI,” noting over 58 million monthly interactions with its virtual assistant Erica, which now also supports commercial clients via CashPro and internal staff through “Erica for Employees.” These tools are already saving full-time equivalent (FTE) resources by automating routine tasks.

• AI Coding Tools Drive Development Efficiency at Scale: The bank reported that 17,000 of its programmers now use AI-assisted coding tools, resulting in 10–15% savings in code generation costs. Moynihan stated that this capability is expected to expand further, supporting faster deployment of digital products and services. The initiative exemplifies how integrating AI into the software development lifecycle can generate direct and measurable value in a large-scale enterprise environment.

• AI Copilots Enhance Relationship Manager Productivity: In wealth management and relationship banking, Bank of America is using AI-powered copilots to assist advisors with search, summarization, personalized planning, and prospecting. According to Moynihan, these copilots are improving both the quality and efficiency of customer interactions, helping advisors deliver more tailored financial guidance. This reflects a broader industry shift toward augmented intelligence in customer engagement functions.

• AI Agents Improve Back-Office Trade Operations: One AI-powered chat tool is now actively used by 750 employees in market operations to assist with trade reconciliation. Moynihan highlighted that this solution has already “saved many FTEs,” demonstrating how generative AI and machine learning can optimize complex, high-volume financial workflows. The bank expects further expansion of these use cases in the coming quarters.

• Digital Engagement Metrics Continue to Rise Across Channels: Nearly 80% of consumer households are now fully digitally engaged, with digital sales accounting for 65% of consumer product activity in Q2. Digital adoption continues to translate into operational efficiency: the consumer banking division operates with half the headcount it had 15 years ago, while delivering significantly higher volume. “We did that with a relentless application of scalable, secure, resilient technologies,” Moynihan noted, reinforcing the critical role of infrastructure modernization.

Go Deeper -> Bank of America Earnings – MarketBeat