As AI becomes integral to the future of work, Chief Information Officers (CIOs) and technology leaders are spearheading its adoption across organizations. Gallup’s recent findings highlight a clear gap: 93% of Fortune 500 CHROs report AI implementation, yet only a third of employees recognize its presence in their day-to-day roles.

This disconnect signals a need for CIOs and technology leaders to play a proactive role in not only deploying AI but also in ensuring employees are prepared and supported in its use.

For CIOs, the challenge extends beyond the technical rollout to include fostering an environment where AI becomes accessible, trusted, and beneficial for the workforce. Creating comprehensive guidelines, offering tailored training, and aligning AI strategies with employee needs are essential steps to bridge this gap and fully leverage AI’s potential.

Why It Matters: AI is a powerful tool for driving efficiency, innovation, and competitiveness. For CIOs and tech leaders, bridging the adoption gap is critical to achieving these outcomes, ensuring that AI investments translate into tangible value at all levels of the organization.

• Understanding the Adoption Gap: Gallup’s report shows that while top executives embrace AI, only a third of employees see it in action. CIOs can close this gap by aligning their strategies with employee experiences, making AI more visible and relevant across roles.

• Establishing Clear AI Guidelines: Many employees lack specific guidance on how to use AI tools effectively. CIOs can set the standard by developing clear, accessible protocols that encourage safe, productive AI engagement, reducing ambiguity and enhancing usage.

• Role-Based Training for AI Proficiency: Training tailored to specific job functions can significantly boost employees’ confidence and skills in using AI. Technology leaders who prioritize role-specific AI training can help employees integrate AI meaningfully into their tasks, leading to higher adoption rates.

• Expanding Usage: Currently, white-collar roles see the most AI interaction, yet usage is still limited. By expanding AI support and engagement across varied job functions, CIOs can democratize access and benefits, ensuring that all employees have the tools they need to work smarter.

• Driving Productivity Gains with AI: Nearly half of employees currently using AI report increased productivity. With the right training and support from technology leaders, these productivity benefits can be amplified across the organization, maximizing ROI on AI investments.

Go Deeper -> AI in the Workplace: Answering 3 Big Questions – Gallup