As artificial intelligence (AI) technology advances, many companies have started to implement it into their workforce. One company saw significant business benefits when they adopted AI. However, the implementation of AI also had consequences for human workers. Such as job displacement for some workers and a shift in the required skill set, while also creating new opportunities for those who were able to adapt.
Why It Matters: The adoption of AI technology can bring benefits, such as increased efficiency and productivity, but it can also displace human workers. It is essential for companies to consider the potential consequences and ensure that AI implementation is done ethically and with the well-being of their employees in mind.
- It is crucial for companies to consider the potential consequences and ensure that AI implementation is done ethically and with the well-being of their employees in mind.
- When the company adopted AI, the average customer support rep increased productivity by 14% on average. Turnover went down, and the workforce was faster and more effective.
- Less experienced workers saw big gains in job performance with implementation, while highly skilled and more experienced workers saw little to no benefit.
- The implementation of AI technology can also displace human workers, leading to job loss and financial instability. Companies must provide support and training for employees affected by AI implementation to facilitate their transition into new roles or industries.
