The age of abstraction has been ushered in through the invention of ChatGPT and other open AI models. It is increasing so steadily that one no longer needs in-depth knowledge of the plumbing underneath today’s applications and devices. New automation will handle many of the repetitive and low-level jobs in the near future, but, first, skills will need to be developed to introduce this automation.
Why it matters: Innovative technologies such as machine learning and artificial intelligence will require a self-service approach to take advantage of the automation they bring. Self-service automation boosts efficiency, lowers manual labor, and ultimately empowers people so that they have control of their own processes.
- AIOps, which utilizes AI to monitor and enhance IT operations, will be used to reduce open tickets and automate tedious tasks.
- Not all automation solutions can connect container, cloud, and on-premises systems, and the necessary skill sets for AIOps continue to be hard to find.
- Managing AI systems will require a great array of coordination, cross-functional leadership, and the ability to manage AI systems in a manner that assists employees in their current roles.
