As artificial intelligence (AI) continues to shape the future of work, companies are increasingly recognizing the need to accelerate their workforce’s understanding and utilization of AI technologies. Online education platforms and corporations alike are leveraging AI itself to facilitate this upskilling.

Coursera’s introduction of “Coach,” an AI-powered chatbot, exemplifies this trend by offering personalized feedback and tailored learning experiences. Similarly, industry leaders such as Johnson & Johnson and Cisco Systems are exploring generative AI-enabled tools to enhance their training programs, aiming to equip employees with critical skills in AI and related domains.

Why it matters: By utilizing AI chatbots and algorithms for personalized learning experiences, companies can significantly improve the effectiveness of their training initiatives. This not only helps in rapidly upscaling employees’ skills but also addresses the diverse learning preferences and needs of individuals. The move towards AI-driven training tools underscores the growing recognition of AI’s role not just as a subject of learning but as an active participant in the educational process.

• Personalized Learning Experiences: AI-powered tools, like Coursera’s Coach, offer personalized feedback and recommendations, adapting to individual learning styles and needs. This approach helps in identifying and addressing the unique strengths and weaknesses of each learner, thereby enhancing the learning outcome.

• Enhanced Engagement and Knowledge Retention: By incorporating conversational AI tutors and interactive learning modules, companies can make training more engaging. Cisco’s development of an AI tutor that interacts conversationally with users is an example of how AI can simulate a one-on-one learning experience, thereby improving knowledge retention.

• Strategic Skill Development: Generative AI tools are being used to analyze employee data to tailor training programs that meet specific skill gaps and learning objectives. Johnson & Johnson’s initiative to build a tool for recommending courses based on employee needs highlights a strategic approach to workforce development.

• Future of Corporate Learning: The use of AI in training is not just a temporary trend but a glimpse into the future of corporate learning. As AI technologies evolve, they will continue to play a central role in designing and delivering educational content, making learning more accessible, efficient, and relevant to work.

Go Deeper -> AI as the New Classroom: Revolutionizing Corporate Training – The Wall Street Journal