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CIO Insight: Measuring IT Value in 2023

CIO Professional Network Members weigh in on how they are adjusting their plans for measuring the value of their IT organization going into the new year.
Kelsey Brandt
Contributing Writer

In the midst of the uncertain economy, technology teams are being called on to impact top-line growth more than ever before as this year comes to a close. As technology and technology leaders become more central to business initiatives, it’s no surprise that revenue is top of mind going into the new year.

In a recent poll, members of the CIO Professional Network weighed in on how they are measuring the value of their IT organization going into the next quarter. Members revisited the topic originally presented early this year and identified the top 3-5 focus areas that their companies will use to assess the performance of the IT organization.

Across industries, CIOs report that delivering on revenue and growth initiatives will be a primary indicator of IT value. This was also the leading answer in the Q2 Poll. However, it grew by nearly 4% in comparison. This is no surprise in the face of economic turbulence and projections of IT Spend growing by 6.8% in 2023. A recent poll reported 65% of IT Leaders project flat or negative revenue growth in the 1st half of 2023, but IT leaders are gearing up to make revenue a top priority  

As CIOs look to focus on revenue and growth initiatives, they also report a greater focus on business operations stability/continuity as well as product or service innovation These two areas were barely reported on in Q2, but have seen double and triple the amount of reporting this quarter.  

Revenue, growth, innovation, and stability were identified as the top KPIs for the new year. IT leaders will continue to strive to show how integral the IT organization is to the bottom line of the enterprise. The value measures reported on by the members of the CIO Professional Network are consistent with the challenges facing enterprises across the country, and the pressure on technology executives is not letting up anytime soon.

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