Satya Nadella, CEO of Microsoft
“Daugherty and Wilson advance the conversation we need to have about the future of computer and human collaboration . . . . With grounded skill and enthusiasm, the authors have delivered a road map that welcomes us to a productive future.”
Human + Machine: Reimagining Work in the Age of AI, Updated and Expanded looks at how artificial intelligence is being incorporated into day-to-day business operations and management.
Paul R. Daugherty and H. James Wilson use research from more than fifteen hundred organizations to examine how companies are applying AI in customer service, logistics, product development, and office work. The updated edition adds material on generative AI and its effect on workplace productivity and communication.
The book focuses on how organizations reorganize work once AI systems become part of routine processes.
Daugherty and Wilson describe changes to hiring, training, workflow design, and decision-making, using examples from companies that have integrated machine learning into existing operations.
They also examine the limitations and operational challenges that come with adoption, including coordination between technical systems and employees.
Several chapters address new job categories created through human-machine collaboration. The authors examine how responsibilities are changing as AI systems assume functions connected to forecasting and administrative work, altering how managers and employees interact with information, workflows, and operational processes.
Human + Machine serves as an overview of how companies are adapting to AI across multiple industries. Its emphasis is on organizational structure, management decisions, and workforce changes connected to long-term AI adoption.
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