Enterprise Coherence in the Age of AI by Jim Chilton examines why many organizations invest heavily in artificial intelligence yet struggle to produce meaningful results.
The book argues that the barrier rarely sits in software or algorithms. The real obstacle appears when leaders lack a clear view of how work moves through their organization and where decisions create value.
Chilton introduces the “Macro Process Wheel”, a model that reveals the hidden architecture of an enterprise. The framework organizes work through five connected layers:
- Functions
- Enterprise processes
- Macro processes
- Micro processes
- Technology
When these layers become visible, leaders gain a single view of operations and can link organizational intent with day-to-day execution.
The book also explains how leaders can judge where AI creates advantage and where it simply improves efficiency. Chilton separates great processes from good processes, then introduces the “Aim Framework” for selecting investments with discipline.
Readers learn how to map the operating model that truly guides work inside the firm.
Years of experience in mergers, enterprise transformation programs, and board level advisory engagements inform the ideas presented throughout the book. Chilton includes examples from organizations across several industries and company sizes, illustrating how leaders attempt to connect operational understanding with technology investment.
Enterprise Coherence in the Age of AI provides an approach for understanding how work moves through an enterprise before significant AI investment decisions begin.
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