Keep the Joint Running: A Manifesto for 21st Century Information Technology (aka the KJR Manifesto) radically redefines how IT should operate, in 13 highly practical, straightforward chapters. The KJR Manifesto debunks much of the long-held conventional wisdom … such as the importance of treating end-users as “internal customers” and the desirability of running IT as a business … that have encouraged working CIOs to isolate IT from the rest of the enterprise. It provides more sophisticated ways to approach what is usually handled simplistically – subjects like “best practices,” process optimization, and metrics. And it demonstrates how human factors deserve more attention than any others for IT leaders … and for that matter, for all business leaders … who are serious about wanting to run high-performance organizations.